Experience of our people

Carol Wilkinson

Carol Wilkinson

I joined Tesco Underwriting in Aug 2011 after 7 years working in HR and recruitment. I was looking for a new career and even though I had no previous Insurance experience I was excited to get started with TU. The application process was quite straight forward and after my telephone interview, I completed an on line test at home and was then invited in for an Interview.

At my interview I was really made to feel at ease and the questions were all competence based – “Can I have an example of a time when you have…” I thought this was quite straight forward as I’ve worked in customer service for a number of years so I had loads of examples. We then did a group exercise which was a fun challenge which showed how you would work together as a team.

My first role was in the Claims Business Support team to assist customers behind the scenes. This team deals with a range of things from dealing with our suppliers and repairers to making all the payments on customer claims. I gained lots of experience in this role, but after 2 years I applied for an internal role as a Claims Negotiator in the Third Party Assist Team. This was a huge step due to my lack of Claims experience, but after being successful at interview and taking part in all of the training I’ve really felt confident in the new role.

There’s always a lot of internal opportunity in TU to apply for other Departments. You are certainly ready to join your new team after you’re provided with your training programme.

Working in the Third Party Assist Team you have to be customer focused and it’s a great feeling when you ring someone who has been involved in an accident and genuinely help them. It’s nice to take the stress and hassle away from customers.

Overall, there’s a great atmosphere in TU. It’s just the nice little touches that they do for all their employees at different points during the year and there’s always charity activities to get involved in if you want. There’s always lots going on and some good nights out too.

I would certainly recommend working at Tesco Underwriting to any of my friends or family.

Carol Wilkinson
Third Party Assist Negotiator